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FAQ

Shipping

Domestic Shipping

 

REGISTERED LOCAL DELIVERY

At NaNa Reve De La, we aim to keep shipping as fuss-free as possible. Orders above 200.00 SGD automatically enjoy free local delivery, while orders below 200.00 SGD will be charged a flat delivery fee of 3.90 SGD.

We use local couriers to facilitate the delivery of our orders. Therefore it would usually take place between 9am-6pm, Monday – Friday. Your tracking code will be sent to you via email once it is shipped. You can check the status of your delivery via this link

NANA VAN DELIVERY

We offer free direct to door delivery for orders above 1000.00 SGD. Otherwise you can also choose to pay a nominal fee of 20.00 SGD for our specialized delivery. 

Payment

Payment Method  

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The listed payment methods are available for making purchases through NaNa Reve De La :

 

1) Credit Card : Card payments are processed electronically. Mastercard, Visa card payments are accepted at NaNa Reve De La

 

2) Paypal : If you already have a Paypal account, this option can be selected for purchasing.

Returns

Damaged or Incorrect Items  

 

If you believe the product you have received is defective or is different from what you ordered, you must notify us within three days from time of receipt. Please contact us through facebook messager or wechat or email with the order number, product name, and photos demonstrating the defect. Calls are available, but as photos will be required eventually, messaging through facebook or wechat or emailing is the fastest way for us to process your issue.

Once our customer service center confirms the defect/error and notifies you, the product must arrive at our office with all original condition/packaging, including the tags intact, within 10 business days. It is the customer’s responsibility to ensure the product arrives safely.

Nana Reve De La reserves the right to refuse exchange when the above conditions are not met.

Nana Reve De La reserves the right to refuse products sent back without consultation.

We strongly recommend that buyers use trackable, insured shipment carriers for their shipments to Nana Reve De La. Please keep shipment details for your records. Nana Reve De La will not be responsible for packages we do not ship.